📄 Terms and Conditions of Use & Service


Last Updated: 21.07.2025

These Terms and Conditions (“Terms”) govern your use of the website https://contesi-chauffeurs.com and the transport services provided by AXALL GROUP SRL, registered in Romania. By accessing this website or submitting a booking request, you agree to comply with and be bound by the following Terms. If you do not agree, please do not use our website or services.

1. Definitions

  • “Company”, “We”, “Us”, or “Our” refers to AXALL GROUP SRL.

  • “Client”, “User”, or “You” refers to any person using our website or booking our services.

  • “Service” refers to any transportation, chauffeur, private tour, or transfer provided by AXALL GROUP SRL.

2. Scope of Services

Contesi Chauffeurs offers luxury transport services with private drivers, including but not limited to:

  • Airport transfers (e.g. Cluj-Napoca International Airport – CLJ)

  • City-to-city private transfers in Romania

  • Business and VIP transportation

  • Guided tours with chauffeur

  • Chauffeur car rentals and minivan options

All services are offered by prior booking and subject to availability.

3. Booking & Confirmation

  • You can request a booking via our website form, email, WhatsApp, or phone.

  • All bookings are subject to manual confirmation by our team.

  • We may contact you to verify booking details or propose alternatives (in case of unavailability).

  • Providing incorrect or incomplete contact or travel details may result in the cancellation or delay of service.

4. Pricing and Payment

  • We reserve the right to modify prices depending on distance, time, special requests, or external factors.

  • Payment methods accepted: cash, card, or bank transfer, unless otherwise agreed.

  • All services will be invoiced by AXALL GROUP SRL; invoices can be issued for both individuals and legal entities.

5. Cancellation & No-Show Policy

  • Free cancellation is available up to 12 hours before the scheduled pickup time (standard is 24h unless otherwise stated).

  • Cancellations made less than 12 hours in advance may incur a partial or full fee.

  • In case of no-show (client not present at agreed location and no communication), the full fee will be charged.

  • Flight delays are monitored, and the schedule is adjusted free of charge, provided the client has shared the correct flight number.

6. Responsibilities of the Client

  • You are responsible for:

    • Providing correct pickup and drop-off information

    • Being present at the location at the scheduled time

    • Communicating any flight changes or delays as early as possible

  • You must treat our staff with respect. We reserve the right to refuse service to clients behaving aggressively or inappropriately.

7. Responsibilities of the Company

  • We commit to:

    • Providing clean, insured, and premium vehicles

    • Ensuring our drivers are professional, punctual, and dressed in business attire

    • Monitoring flights in real time (for airport transfers)

    • Maintaining the confidentiality and security of your personal data

8. Limitations of Liability

AXALL GROUP SRL shall not be held responsible for:

  • Delays due to traffic, weather, roadworks, or force majeure

  • Loss or damage of personal belongings left in the vehicle

  • Booking errors caused by incorrect information provided by the client

We are committed to doing everything reasonably possible to ensure safe and timely service.

9. Passenger Safety and Conduct

  • Seat belts must be worn at all times during the journey.

  • Smoking, excessive drinking, or illegal substances are not permitted in the vehicle.

  • Any damage caused by the passenger to the vehicle may result in additional charges.

10. Intellectual Property

All text, graphics, images, brand names, and layout on this website are the property of AXALL GROUP SRL.
Unauthorized reproduction or distribution is strictly prohibited.

11. Privacy and Data Protection

Our data processing practices are governed by our Privacy Policy. By using our website or submitting a booking, you consent to the collection and use of your personal data in accordance with this policy.

12. Dispute Resolution and Jurisdiction

  • These Terms are governed by Romanian law.

  • Any dispute arising in connection with the services shall first be addressed amicably.

  • If no resolution is reached, disputes shall be resolved by the competent courts of Cluj-Napoca, Romania.

    13.Return / Cancellation Policy

     Booking Cancellations

    Cancellations made at least 12 hours before the scheduled service time are free of charge and eligible for a full refund.
    Cancellations made less than 12 hours before the scheduled time may be subject to a cancellation fee of up to 100% of the booking value.

    No-Show

    If the client does not show up at the agreed time and location without prior notice, the booking will be considered a no-show, and the full service cost will be charged.

     Booking Modifications

    Modifications (time, location, vehicle type) are subject to availability and must be requested at least 24 hours in advance.
    Axall Group reserves the right to adjust the price depending on the requested changes.

     Refunds

    Refunds are issued only for eligible cancellations, in accordance with section 1.
    Refund processing may take between 5 and 10 business days, depending on the payment method used.

     Cancellations by the Company

    In exceptional circumstances (severe weather conditions, technical issues, force majeure), Axall Group reserves the right to cancel a booking.
    In such cases, the client will be offered either a rescheduling or a full refund.

14. Contact Information

AXALL GROUP SRL
Cluj-Napoca, Romania
CUI 51718766

Phone: +40748460596

Email: office@contesi-chauffeurs.co